Public Safety Compliance Training
Train your staff to effectively communicate to Deaf, hard of hearing and low-English speaking communities
Have You Heard?
eLearning course designed for police and law enforcement departments
Global Interpreting Services announces an E-Learning course designed to teach public safety personnel how to best interact with people in the Deaf, hard of hearing, and low-English speaking communities.
Train your department on:
- Understanding Deaf, hard of hearing, and low-English communities
- How and when to use interpreters including virtual options
- How to comply with the ADA and Title VI of the Civil Rights Act
- Actionable advice on how to work with the Deaf, hard of hearing, and low-English communities
Designed by language & interpreting industry experts with more than three decades of training personnel in compliance issues
Learn how & when to work with an interpreter, common situations for public safety personnel & overall communication strategies
Online LearningOnline learning at officer's own pace; Knowledge checks to document successful completion
"This program is essential to continued training of Warren Police Department personnel to successfully interact with these communities. Warren is a community with a diverse demographic and having our officers trained to better communicate will be a win for all involved. Global's training is a proactive move to educate our officers and build trust within the community."
“Effective communication is critical to a cohesive community — from how we connect with each other and do our jobs to how we educate our children and protect our families. I firmly support initiatives like this eLearning course that can help improve communication and ensure that everyone has a voice, especially when interacting with law enforcement officers.”
Americans with Disabilities Act & Civil Rights Laws
- The Americans with Disabilities Act (ADA) places responsibility for providing effective communication, including the use of interpreters, directly on covered entities. They cannot require a person to bring someone to interpret for him or her
- Under Title II people with disabilities must have an equal opportunity to participate in and benefit from state and local governments’ programs, services, and activities
- Title III makes it illegal for any business, building or other place that is open to the public to discriminate against people with disabilities
- Title IV of the Civil Rights Act of 1964 requires organizations to take reasonable steps to make their programs, services, and activities accessible to eligible persons with limited English proficiency (LEP)
- Civil rights are personal rights guaranteed and protected by the U.S. Constitution and federal laws enacted by Congress. Civil rights include protection from unlawful discrimination
- According to Health and Human Services, you need to ensure effective linguistic services and programs for persons who have limited English proficiency
Frequently Asked Questions
How long is the course?
The course is made up of three 40-minute parts. Each part can be paused at any time and restarted when convenient.
How do students access the course?
The course is on a secure learning management system (LMS). Each student will be given a login and password to sign into the LMS.
How do I know which of my staff has completed the course?
Global Interpreting supplies reports to a designated person who can see the status of each staff member.
How much does it cost?
Who should take the course?
Anyone in your organization or department with a public-facing role that could interact with a Deaf, hard of hearing or low-English speaking citizen.